Change-of-mind returns
Return requests should be made within 7 days of delivery or collection. The item must be in original condition, with accessories, packaging and proof of purchase.
Returns and warranty
Returns, Warranty and Support
Please contact us before sending anything back. We will confirm the return path, warranty support options and any next steps for your order.
Quick summary
- Contact us within 7 days for change-of-mind return requests
- Items must be unused, complete and in original condition
- Warranty support is available for eligible faults
- Custom builds, software and special orders may not be returnable
Faulty items
If an item develops a fault, contact us with your order number and issue details. We will assess the product and confirm repair, replacement or other support options.
Not normally returnable
Custom / AI PC builds, special-order items, opened software, licences, consumables, physical damage and liquid damage are not normally accepted as change-of-mind returns.
How to request a return
- Email sales@xtremesystems.co.nz with your order number, product name and reason for return.
- Wait for confirmation before shipping or dropping off the item.
- Pack the item safely with all included accessories.
- We will inspect the item and confirm the next step.
Return shipping may apply for change-of-mind returns. This summary does not replace any written warranty or statutory rights that apply to your purchase.